Faq

~ Frequently Asked Questions ~

Q: How far in advance should I place my order?

A: We kindly ask that all orders be placed at least 3 days in advance to ensure every dessert is freshly baked and prepared with care. Larger custom or catering orders may require additional notice.

Q: How do I place my order?

A: All orders are placed through the link in bio or through direct message using the prompt in the “Dm order” highlights. Pre-orders are also available for select dates. 

Q: Do you offer delivery?

A: Yes! We offer local delivery within our delivery area, as well as scheduled curbside pickup. Delivery fees may apply depending on your location. Shipping is also available for select treats.

Q: Do you accommodate allergies or dietary restrictions?

A: Please let us know about any allergies before placing your order. While we do our best to accommodate certain requests when possible, all products are prepared in a home kitchen that handles common allergens, including wheat, dairy, eggs, peanuts, tree nuts, and soy. We cannot guarantee an allergen-free environment.

Q: How should I store my desserts?

A: For the best flavor and freshness, store your desserts according to the care instructions provided with your order. Most cookies are best enjoyed at room temperature, while cakes, cheesecakes, and other cream-based desserts should be refrigerated until ready to serve.

Q: How do pickups work?

• Monday at 5:00 PM - 7:30 PM
• Thursday at 5:00 PM - 7:30 PM

A: Pickup times are set at the same time each week unless we announce otherwise. Unless arranged at least 24 hours before the scheduled pickup time, please arrive within the pickup time window. The pickup location will be communicated to you 24-48 hours before your scheduled pickup time. 

Please Note: If you're unable to pick up your order at your scheduled time, you must reschedule within 24-48 hours. Any order not picked up within this timeframe will be discarded, and no refunds will be issued. 

Q: What is your refund policy?

A: Refunds/Cancellations are offered 24 hours after purchase only. After 24 hours, any refunds or cancellations may not be issued. If ever you need to cancel your order, please send us a message via instagram @supremesweettreatz or use the contact link on our website to reach out about your concern.

Q: Do you offer delivery?

A: Yes! We offer local delivery within our delivery area, as well as scheduled curbside pickup. Delivery fees may apply depending on your location. Shipping is also available for select treats.

Local Delivery:

• Friday: 1:00 PM – 6:00 PM
• Saturday: 1:00 PM – 6:00 PM
• Sunday: 1:00 PM – 6:00 PM

Order Deadline